On November 23, 2025, I transferred $24 to my 1win account using the card-to-card payment method, but even after a full week, the money still has not been credited to my account. My 1win user ID for this transaction is 69016324.
When I contacted live support, I was told that I would receive a response within five days, but no money has been added to my account and I have not received any updates. My money is essentially missing, and the extended delay has caused me significant inconvenience.
I request that 1win immediately deposit the $24 into my account (ID 69016324) without further delay and provide a clear explanation as to why this process has taken so long.
On 22.11.2025, I deposited 1,000 TL from my Ziraat Bank account in Istanbul to my 1win account via transfer/EFT. Although I have the transaction receipt, the amount has not been reflected in my 1win account at all.
I contacted live support and customer service about the issue; I was told the problem would be resolved within a week at the latest, yet about a month has passed and the money still hasn't been credited to my account, and no concrete response has been provided.
I demand that the 1,000 TL I deposited, together with the receipt, be transferred to my 1win account immediately, otherwise be refunded to me, and that a clear written explanation of the process be given.
On November 19, 2025 at 15:33, I submitted a withdrawal request of $24 from my 1Win account using the express transfer method. Even though five days have passed, the withdrawal is still listed as “processing,” and no payment has been made to my bank account. Throughout this period, I have contacted...
On November 25, 2025, I deposited $24 into my 1win Casino account via wire transfer through Garanti Bank. However, the amount I deposited never appeared in my gaming account. When I contacted live support, they told me that the transaction was still being processed and that the balance would be refl...
On August 6, 2025, I submitted a withdrawal request for 20,000₺ from my 1win account using the bank transfer method. Even though more than 24 hours have passed, the funds have still not been credited to my bank account. I contacted live support, and they assured me the issue would be resolved prompt...
On February 26, 2025, at 14:59, I requested a withdrawal from 1win, expecting my money to be transferred within the promised 48 hours. However, it’s now well past that deadline, and my funds still haven’t arrived. Each time I check, I’m told to keep waiting, but there’s no clear answer on when I’ll...
On January 26, 2025, at 1:00 PM, I deposited funds into my 1win slot account, but as of 9:35 PM, the money still hasn’t been credited. When I contacted customer service, they told me I’d need to wait 24 hours for the issue to be resolved. It’s incredibly frustrating that such a simple issue require...
