1win Mobile App Not Showing Account Balance
I have been using the 1win mobile app in India with an INR-based account, and since yesterday my account balance has completely disappeared from the app. The issue is still ongoing, and I am unable to see or use my funds. I did not make any deposits, withdrawals, or bets shortly before the balance vanished, so there was no activity that should have caused this problem. As soon as I noticed the issue, I tried basic steps such as waiting and checking again later, but the balance still does not appear anywhere in the app. I then contacted 1win customer support, and they answered my call only once, telling me to wait for one hour. Even though I waited much longer than that, I received no further response and the issue remains unresolved. I request the immediate restoration of my correct balance in my 1win account and a clear explanation of why my balance disappeared from the mobile app. I expect this issue to be handled urgently so that I can access and use my funds again.
Hello! We understand that this situation can be frustrating. To proceed with the review of your request, we kindly ask you to provide your game ID so we can correctly identify your account and verify all relevant details in our system. Once we receive this information, our specialists will be able to review the situation more efficiently and assist you accordingly. Thank you for your understanding and cooperation.
