1win KYC Verification Keeps Failing and Blocks My Withdrawal
I am experiencing a serious problem with KYC verification on my 1win main account. When I try to complete the identity verification, it keeps failing and does not get approved, even though I am using my Aadhaar card as my ID document. On the screen, it says that multiple accounts are not allowed, but I am only trying to use my main account, and I do not knowingly have any other 1win account. Because of this, I am unable to withdraw my balance of 1,761 rupees from my account. This is the first time I am facing such an issue with KYC on 1win, and I have tried to contact customer support, but I have not received any reply from them so far. I am left without any clear information about why my verification is failing or what I need to correct. I request that 1win urgently review this situation, check that I am only using my main account, and approve my KYC verification, or clearly explain the reason for the failure and help me complete the process correctly, so that I can withdraw my 1,761 rupees from my account without further delay.
Hello! Your account does not require verification at the moment. You can use all the features of the platform without restrictions. Please specify the game account ID for which you are experiencing this problem. We'll be glad to figure it out!
