Today, 2 June at approximately 22:30, I deposited R50 into my 1win account using the Capitec app. The amount was successfully deducted from my Capitec account, but it has still not been reflected in my 1win balance on the app. My 1win account is linked to the number 06637233**. I have the payment proof and transaction reference from Capitec clearly showing that the transaction was completed and the R50 was deducted from my bank account. I kindly request that my 1win account be credited with the missing R50 as soon as possible, based on the completed transaction and the proof of payment that I can provide. I also request that the issue be investigated so that similar delays do not occur again.
Today I made a deposit of R50 to my 1win account using Capitec. The amount was deducted from my Capitec account, but it has still not reflected in my 1win balance on the app. I have the payment proof and transaction reference from Capitec showing that the money was successfully deducted. I request t...
Today I made a deposit of R50 from my Capitec bank account to my 1win account, the money was deducted from my bank but it has not appeared in my 1win balance. I have proof of payment and a transaction reference from Capitec showing that the payment was successfully processed. I tried to contact 1win...
I recently deposited R200 into my 1win account using my Capitec bank card on 31 May 2026 at around 01:56. The money was successfully deducted from my Capitec account, and I have a proof of payment and transaction reference, but my 1win account balance still shows 0. Since the payment has gone off fr...
On 30 April at around 13:24, I made a card payment of R40 from my Capitec Bank account to fund my 1win account. The amount was deducted from my Capitec account, but it never reflected in my 1win balance, so I am unable to play. I contacted 1win through their online support and was told to wait 72 ho...
On 20 May 2026 at around 16:39, I deposited R40 into my 1win account using a bank transfer via the Capitec banking app. The amount was successfully deducted from my Capitec account and I have a proof of payment and transaction reference confirming that the transfer went through. However, my 1win acc...
