1win Has Not Credited My 25,000 INR UPI Deposit

I have an account registered in India on the 1win platform with the user ID 328891480, and I am facing a serious issue with a deposit that has not been credited. On 23 October at 8:09 PM IST, I made a deposit of 25,000 INR to my 1win account using UPI transfer. The payment was successful from my side and in my PhonePe application the transaction appears as successful. However, in the 1win application this same deposit is shown as cancelled and has not been credited to my balance. On 25 October at 2:48 PM, 1win support requested additional information and asked me to provide my bank statement and payment proof. On the same day, at 4:48 PM, I uploaded my bank statement and all proof of payment as requested. Since then, no further documents have been requested from me, but the problem has still not been resolved and my deposit has not been credited. I request that my deposit of 25,000 INR from 23 October be immediately and correctly credited to my 1win account, or that a clear written explanation be provided about what happened to this transaction and how it will be resolved. I expect this issue to be handled urgently and in a transparent manner.