1win Failed To Credit My Deposit Despite Bank Proof

I was a high-value customer on the 1win platform and I am reporting an unresolved issue regarding a 49,000 PKR payment I made on August 8, 2026. Despite providing all requested evidence from my bank, 1win has not credited my account for over two months. On August 8, 2026 at 04:29:49 I transferred 49,000 PKR from my Standard Chartered Bank account to Bank AL Habib Limited account number PK12BAHL044509**0023001, which belongs to 1win's payment agent. The UTR for this transaction is PK-019-260808-042949389-717050-962. To support my case, I provided 1win with my original bank statement showing the deduction, the highlighted transaction details with UTR, a screenshot from my banking app, and a video of my account showing the successful transaction. I also submitted a written confirmation from Standard Chartered Bank after a formal investigation clearly stating that the transaction was successful and the funds were credited to 1win's agent account, as well as an email from the bank's technical team verifying the payment. Despite this, 1win support repeatedly gave me only verbal assurances and delays. On several occasions they told me my money was safe and I would receive it soon. On October 3, 2026 at 11:21 AM they said the issue was escalated on a priority basis, and the same day at 7:50 PM they wrote that the provider was working on my concern and that I would receive the amount soon. Their earlier messages stated that my funds were safe and secure, and that the amount would either be credited to my account or returned to my bank account. After each round of assurances, I was asked to wait 7 to 10 days. Then the response completely changed. On October 8, 2026 at 10:08 AM support stated that the provider and the bank had verified the transaction several times and claimed the deposit was not received, yet they did not provide any document from their vendor or bank to support this. When I challenged this contradiction with my bank's written confirmations, they opened a new ticket and the same pattern started again. The ticket numbers related to this single payment are SPP-1418453 (original), SPP-2000774 (after the bank investigation report), and SPP-2086870 (after the written bank confirmation). Each ticket followed the same sequence of assurance, waiting period, denial without evidence, and then a new ticket. This has continued for over two months while my bank consistently confirms in writing that the funds reached 1win's agent account. This repetitive cycle is exhausting and has effectively blocked me from using my own 49,000 PKR for more than two months. I have fulfilled every request for documents, yet I continue to face delays and unsubstantiated claims from 1win, despite clear confirmations from my bank that the payment was successfully transferred to their agent. I request that 1win immediately credit 49,000 PKR to my account. If they still insist that the transaction was not received, I expect them to provide official documentary evidence from their provider or bank explaining why my bank confirms the opposite and why three separate tickets were created for one verified payment.