1win Email Verification Problem - I Can't Withdraw My Money

I have a serious problem with my 1win account on the Android app and I urgently need it to be resolved. I am unable to complete a withdrawal even though I have a balance of 4000 Rand in my account. I am using the app from India, and the account balance is shown in Indian currency. This problem started today and is preventing me from accessing my winnings. When I try to withdraw, the process does not go through and I cannot complete the transaction. I am not able to connect properly and I am stuck at the withdrawal stage, so I cannot get my money. There has been no request from 1win for any additional documents or verification such as ID or proof of address, so I do not understand why my withdrawal is blocked. I also have never successfully withdrawn from this account before. I contacted 1win customer support, but they did not respond to me properly and I still have no clear answer or solution. I kindly request that my account issue be checked in detail, that whatever is blocking my withdrawal be removed, and that I am given full access to my funds of 4000 Rand as soon as possible. I expect a clear explanation and a quick resolution so that I can use my account and withdraw my money without any further problems.