I made a deposit on 1win today using my bank card, but the money was deducted from my account and has still not reflected in my 1win balance. On 31 May 2026 at approximately 10:57, I deposited R50 via my Tyme Bank card to my 1win account, and the amount was immediately debited from my bank. The Tyme Bank transaction reference for this payment is 27872502921. Despite waiting for several hours, the R50 has not appeared in my 1win account, and I have not received any explanation or notification from 1win about a delay or failure. I am accessing 1win from South Africa. I kindly request that you either credit the missing R50 to my 1win account as soon as possible or refund the full amount back to my Tyme Bank card. I also ask for a clear explanation of why this deposit did not reflect even though the payment was successfully processed by my bank.
Today I made a deposit of R50 from my Capitec bank account to my 1win account, the money was deducted from my bank but it has not appeared in my 1win balance. I have proof of payment and a transaction reference from Capitec showing that the payment was successfully processed. I tried to contact 1win...
I am writing regarding a deposit problem I experienced on 1win. I made a single deposit using my bank card from South Africa, but although the money was deducted from my bank account, it has not been added to my 1win balance. It has been about 15 minutes since the transaction and the funds are still...
I am writing to report a serious problem I have experienced with the 1win website regarding both a recent deposit and two withdrawals made from South Africa via bank transfer. Today, I deposited R200 into my 1win account, and the amount was debited from my bank account, but it has not reflected on m...
I recently deposited R200 into my 1win account using my Capitec bank card on 31 May 2026 at around 01:56. The money was successfully deducted from my Capitec account, and I have a proof of payment and transaction reference, but my 1win account balance still shows 0. Since the payment has gone off fr...
Today I made a deposit of R50 to my 1win account using Capitec. The amount was deducted from my Capitec account, but it has still not reflected in my 1win balance on the app. I have the payment proof and transaction reference from Capitec showing that the money was successfully deducted. I request t...
