1win Deposit Pending Since June 2 and Balance Not Updated

I am writing to report a problem with a deposit on my 1win account. On 2 June, I made a R100 deposit using my bank card from South Africa. Since then, the amount has still not reflected in my 1win balance and it continues to show as “pending” on my profile. I contacted your customer support about this issue, but the explanations and answers I received did not help to resolve the problem and my deposit is still not available to use. I kindly request that you urgently review this transaction and either credit the R100 to my 1win account balance or, if that is not possible, refund the full amount back to my bank card.