At 22:36, I deposited 2,000₺ into my 1win account via bank transfer, but the transaction showed up as failed and the balance never appeared in my account. I immediately contacted customer service, but their responses were vague and unhelpful. Instead of providing a proper solution, they left me without any clear guidance.
This transaction was made in Muğla, Marmaris, and it is the first time I have ever experienced such an issue with deposits on the platform. What frustrates me most is that deposits are supposed to be instant and seamless, yet my money has essentially disappeared with no accountability from 1win’s side.
I am demanding a full refund of the 2,000₺ that was wrongly processed and not credited to my account. I expect 1win to take this complaint seriously, resolve the matter immediately, and ensure this does not happen to other users in the future.
My user ID is 312729395. I made two separate deposits of ₺2000 each to my 1win account one after the other. While one of the deposits successfully reached my account, the other ₺2000 has completely vanished. It does not appear in my 1win balance, and it was not refunded back to my bank account eithe...
I deposited 2900₺ into my 1Win account, but the amount never showed up in my balance. I immediately contacted customer support, but instead of resolving the issue promptly, they asked me to wait a week. After a week of silence, they requested I resend the receipt and wait another week! This lack of...
I deposited ₺2,000 into my 1Win account, but the money still hasn’t been credited—even though it's now been 36 hours! When I first contacted customer support, they told me it could take up to 24 hours, which is already absurd, since no reputable site takes this long for deposits. But now, after 36 h...
On August 26, 2025, I submitted a ₺7,000 withdrawal request on 1win using the bank transfer method. Despite the time that has passed, my money has still not reached my bank account, and the transaction status continues to show as “in progress.” During this period, I contacted 1win customer service ...
On May 6, I deposited ₺3,000 into my 1win account through a bank transfer from g* Bankası**. However, the funds were never credited to my account. Despite multiple attempts to resolve the issue, the money is still missing. I contacted 1win customer support several times, but each time I only receiv...
