1win Cancels Transaction but Fails to Refund ₹498 Paytm Payment
I made a payment of ₹498 to 1win through Paytm on February 2, 2026, at around 10:50 a.m., from Kolkata, India, for my 1win account with user ID 86793335. After some time, the payment status on 1win showed that the transaction had been canceled, but I did not receive any refund to my Paytm account, and the amount was also not credited to my 1win account. I contacted 1win support regarding this issue, and they asked me to provide the payment receipt, which I have already shared along with full transaction proof. The transaction has a valid UTR code 396476582918, and the amount of ₹498 was debited from my side, but there has been no resolution so far. It has now been approximately 48 hours since the transaction, and neither a refund has been processed nor has the amount been credited to my 1win account. I request that this issue be urgently reviewed using the above user ID and UTR code and that my ₹498 either be refunded to my original payment method or properly credited to my 1win account as soon as possible.
Hello! We have checked your account information and at the moment we see one active application that is in progress. The verification of the current application is ongoing, and specialists are already reviewing it. As soon as there are updates or the result is ready, we will definitely inform you. This typically takes about 7 days. Thank you for being with us!
Give me the money back to my 1win id or Paytm in 24 hrs
Hello! We have checked the information about your deposit. Unfortunately, these details do not belong to our provider. If you do not have another gaming account, it means that you have made a transfer to third-party details. This deposit cannot be activated. Please contact us via chat for more detailed advice.
