1
Mustafa is completely dissatisfied with the result

1win Balance Not Credited Despite Payment, Requesting Urgent Resolution

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Mustafa
December 09, 2024 8:55 pm
142

I deposited money into my 1win account, but the balance has not been credited. If I had known the platform was this unreliable, I would never have sent any money. Despite contacting customer support multiple times, the issue remains unresolved.

Customer representatives mentioned something about multiple accounts, but I only have one account, and I made this clear. Even after explaining the situation, no progress has been made. This has caused me significant inconvenience, and I feel completely let down by 1win.

I demand an immediate resolution and expect the deposited amount to be credited to my account without further delay. This level of service is unacceptable for a platform that claims to be trustworthy.

July 28, 2025 5:32 pm (7 months after complaint)

Hello! If your issue still persists, please contact us through our technical support chat. We will review the situation and definitely help resolve your problem. Sincerely, the 1win team.

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