I have been using the casino games on the 1win website, and my account was blocked without any clear or specific reason, even though I have a standing balance of 2 million in the account. This situation has left me extremely disappointed and deeply concerned about the safety of my funds. My account has been inaccessible for approximately three to four months.
Throughout this entire period, I have repeatedly tried to contact 1win customer support, but none of my attempts have resulted in a positive outcome. I have still not been given any proper explanation for why my account was blocked or what has happened to my money. Because my account is blocked, I am unable to access my account ID. However, 1win should be able to locate and identify my account using my registered email address: jetheomik***@gmail.com.
I am requesting that 1win process a full refund of my entire account balance of 2 million and return my funds to me as soon as possible. I also expect a clear explanation for the account blockage and that this matter be resolved without any further delay.
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