12Go charged me but my ticket isn’t confirmed, how can I get my money back?

If 12Go charged you but your ticket is still not confirmed,

Check your booking first;

• Verify:
– Your booking status and reference number
– Whether you received a confirmed booking, e-ticket, or voucher
– Your payment receipt and charge amount
– Your email and spam folder for a confirmation

12Go states that a payment receipt does not necessarily mean the booking is confirmed.

If a paid booking fails to be issued because of a system error or unavailability, 12Go may automatically cancel it and initiate a refund.

Gather evidence;

• Save screenshots showing:
– The unconfirmed booking
– Your payment receipt
– Your booking reference
– Any error or cancellation message

Contact 12Go support;

• Request:
– Immediate confirmation of your ticket or cancellation of the booking
– A full refund if the ticket cannot be issued
– Confirmation of when the refund will be processed

If 12Go does not refund the payment or resolve the issue, consider filing a complaint on Xolvie to pursue a resolution.