Hyundai Sold Me a Defective i20 and Ignored Court Orders for 9 Years
I bought a Hyundai i20 from Sönmezler Otomotiv in Çanakkale, Turkey. The car turned out to be defective, and they showed no interest in resolving the issue. They even tried to blame me. It’s been 9 years and still no solution. Even though I won the court cases, nothing has been done. Hyundai Turkey’s head office takes no action. It’s just a building called a headquarters but completely disconnected from the customer. Hyundai may look like a global brand, but its representation in Turkey is deeply disappointing. For 9 whole years, courts have ruled that the car should be replaced, yet here I am, still stuck with a defective vehicle. If you want to feel regret, go ahead and buy one too.
Dear Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. Regarding your application, a Customer Relations Officer from our Customer Relations Department will contact you. You can forward all kinds of information, suggestions, thanks, documents, and solution requests regarding our products and services to the Hyundai Authorized Dealer and Service you received service from, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your opinions and requests with the Hyundai Headquarters, you can reach our customer relations specialists via the Hyundai Consultation Line between 08:00-18:00 on weekdays; outside working hours and on weekends, you can leave a voice message on our consultation line. You will be contacted on the first working day following your voice messages. You can also reach the Customer Relations Department via the Contact Form under the “Contact Us” Menu. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations
