I recently bought a blouse on Zimmermann's website, and two days later they started a major sale and dropped the price by more than $200! Since my order had not yet arrived, I naturally contacted customer support to see whether they could change the pricing. I couldn believe the nasty and contemptuous answer I received. In a dismissive manner, the agent informed me they "don't adjust prices" and said I should have "waited for the sale." As a consumer, I felt totally ignored. I called off my order right away and bought the same blouse for less. Zimmermann's lack of customer service has caused me to give ever shopping there another serious thought.
Two of the delicate straps of the $700 Zimmermann dress I purchased from their own website began to break just three weeks ago. Thinking Zimmermann's customer care could provide a replacement strap or at least point me where I could have it fixed, I contacted them. Rather, I was informed they lack p...
Yesterday, I purchased a pair of Wunder Train High-Rise Tight 25" from Lululemon. So get this, I made a purchase for a whopping $560, but guess what? Just four hours later, I noticed that one of my favorite items was suddenly on sale. I wanted to modify my order to add the item that is on sale. Howe...
I placed an order with Zara online on June 19th, expecting delivery between June 21st and June 23rd. However, my product was not shipped, and when I reached out for assistance, my concerns were simply ignored. To add insult to injury, the delivery date was changed to July 5th - July 6th. Astonishing...
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
Zalando's performance has lately been absolutely disappointing. I ordered but never got anything as their end had a problem. Though I could see the tracking was problematic, there was little I could do personally to correct it. Customer service was utterly useless when I got in touch and they merely...
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