Zimmermann Refused to Help When My $700 Dress Straps Started Unraveling

Two of the delicate straps of the $700 Zimmermann dress I purchased from their own website began to break just three weeks ago. Thinking Zimmermann's customer care could provide a replacement strap or at least point me where I could have it fixed, I contacted them. Rather, I was informed they lack parts for their clothing. The agent casually said that it was a Zimmermann-exclusive design and that it was difficult to locate elsewhere when I asked where I can get the strap myself. Given such a high price, I expected better support and quality. It is quite frustrating that Zimmermann shows no accountability for their own workmanship.