If Zepeto banned your account without a clear reason;
• Contact Zepeto support via the Help Center or in-app support and explain that your account was banned without explanation
• Provide your username, registered email, ban date, device/region, and screenshots of the ban notice if shown
Ask them to;
• Explain which rule or policy your account allegedly violated
• Review your account activity and history
• Restore your account or guide you through the official appeal process
If the problem persists;
• Keep all emails, appeal submissions, and screenshots and file a complaint on Xolvie to seek a fair review, transparency, and account recovery
Related Complaints
ZEPETO Device and Account Banned – Request Ban Review and Recovery

Hello ZEPETO team, I kindly request a new review of my case. I was using my account normally and did not do anything tha...t violates the rules. In fact, I spent about three months without playing and only returned to the game around a week ago. During this period, I was just playing normally when, all...
Please Give Back My Zepeto Account

I am a user of the Zepeto application and my account was recently banned without a clear and valid reason. The only thin...g I shared was a simple photo, and I believe my account was banned by mistake. After my account was banned, I contacted Zepeto support via email to get information and to request t...

Please Unban My Zepeto Account

My Zepeto account with the ID 48X*** on Android has been permanently banned on 06/09/2026 for “nudity and sexual content....” I have been using this account for approximately over 5 years, and during this entire time I have tried to follow the rules, so I do not accept this decision and I believe there...
Please Unban My Zepeto Account
I have an issue regarding my Zepeto account with the username “Femboyd***” which was banned a long time ago and has been... inaccessible ever since. I do not know the exact reason for the ban and I believe there may have been an error. The only thing I remember is that I had reported another user, and ...
Zepeto Trying To Ban Me Over Something

I am a Zepeto user from the US and I am currently receiving bullying and harassment warnings when I log into my account,... even though I have not been active in any way that could justify this. The messages appear when I log in, and when I try to view my video on my feed, I am unable to access it. Bef...

ZEPETO Account Ban Appeal - Mistake/Misunderstanding (ID: Jmmoch)
I am writing regarding the permanent ban placed on my Zepeto account on the iOS app in the United States, with the state...d reason that my World room title violated the Zepeto Community Guidelines under “Nudity and sexual content.” The notification I received said: “Your World room title violates ZEPE...


I Face Zepeto Account Ban For Sexual Content I Never Posted

I am writing regarding my Zepeto account with the username “og.nj.hehe,” which is linked to the email address 00000***@g...mail.com. On April 6, 2026, while I was simply finishing a conversation and sending a goodnight message, I was suddenly logged out and informed that my account had been banned for ...
ZEPETO Account Permanently Banned For Nudity By Mistake

I am writing regarding the permanent ban of my ZEPETO account with the username “Defnotlayla2***” which was banned on Ma...rch 7th, 2026 for alleged sexual and nudity content. I was extremely surprised and upset to see that my account had been banned, because I did not knowingly share or intend to shar...
ZEPETO Account Banned Due To Scam
My ZEPETO account was permanently banned on 02/21/2026 after being flagged for unusual purchase activity and categorized... under scams or fraud. I want to clearly express that I did not engage in impersonation, fraud, manipulation, or any intentional violation of ZEPETO’s Community Guidelines. The pur...
ZEPETO Needs to Review My Permanently Suspended Account

I made an in-game purchase on ZEPETO using the account with the username ize_wiiiii and paid for a floor item. However, ...shortly after the purchase, my account was permanently suspended, and I was not given a clear explanation about the reason for the suspension. I do not believe that I violated any...
ZEPETO Account Disabled Falsly And Unfairly

My ZEPETO account was suddenly suspended and disabled today without any valid reason, and since then, I have been comple...tely blocked from logging in. I have not received any email or in‑app notification from ZEPETO explaining why my account was suspended or banned, so I have no information about the...
Zepeto Suspended My Account Without Rule Violation

I would like to submit a complaint regarding an unfair ban I experienced on Zepeto on the night of December 15. At a fri...end’s invitation, I joined a live stream opened by a foreign user from the UK. During the stream, I only typed the word “Please” to make a request and repeated it 4–5 times. I did ...
