ZEPETO Account Permanent Ban

I have been informed that my ZEPETO account with the username “Tat3rtots2” has been permanently banned for “unusual purchase activity” on the grounds of “scams or fraud.” The ban notice appears in the app as an “Account permanently banned” warning stating that my unusual purchase activity violates the ZEPETO Community Guidelines, posted on 10.09.2026 at 08:22. I strongly object to this decision because I did not perform the fraudulent actions in question and my account was compromised by an unauthorized third party. Yesterday, my home internet provider/router system flagged unknown devices attempting to join my Wi‑Fi network, which clearly indicated that my network had been compromised. I immediately secured my network, but when I checked my accounts today, I realized I had been locked out of ZEPETO and saw that my account had been permanently banned for fraudulent activity. The suspicious activity took place during the same timeframe as this security breach, at a time when I was inactive on ZEPETO and had no control over my account. I respect ZEPETO’s rules and would never intentionally engage in scams, fraud, or any behavior that harms the platform or its community. I believe I have become the victim of a cyberattack which led to unauthorized access to my account and unusual purchase activity that I did not authorize. I kindly request that my account suspension be reviewed in detail. In particular, I ask that your team check the recent login history, timestamps, IP addresses, and device information associated with my account to verify that the fraudulent actions originated from a device and network different from my usual usage. I am ready to provide any information necessary to prove my identity and ownership of the account, including my email address ([email protected]) and any other verification you may require. I have invested a great deal of time and effort into my ZEPETO account and I am very upset by this situation. I respectfully request that you investigate the hacking incident, clear my account from the fraud accusation, and restore access to my account if your review confirms that these actions were carried out by an unauthorized third party.