On March 15, I ordered sneakers from the Zara Online store. When I received notification that you could receive your order on March 16, I went to the Akasya store, but they told me to either return or create a new order because the wrong product was sent. When I told them that it was their fault and that they should at least send the product by cargo the next day, they said that the process could be extended until March 23, because it was a popular product and the preparation process could take a long time. Your product may have been sold to someone else. As a result, your product may not be in their possession until it is returned. While I was thinking that Zara would not do this either, it would at least send it with fast shipping right away... While they should blame their own mistakes on people and provide support to the customer who came to the store with at least fast shipping... I created a return, and I hope they can return it on time.
Zara hasn't communicated well with me in the past, which has made me very unhappy with my purchases there. When I buy something that is in stock, it is very annoying that I sometimes get a different color than I wanted. We haven't been able to find anyone who can help us, so we have to deal with the...
I recently shopped at Zara, and I’ve been experiencing similar issues with their service more than once. On October 6, I made a purchase at their Akbatı store with delivery scheduled for the following Tuesday. However, when I arrived on the delivery date, I was told the product wouldn’t be ready unt...
Last week, I made a purchase from Zara's online store. The estimated delivery date was Friday, but my order never arrived. When I contacted customer service, they kept stalling me without providing any concrete answers. Frustrated by the lack of support, I ended up canceling my order. This week, I d...
On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...
I placed an order on Zara’s online store (order number 543*068) and chose the next-day delivery option, for which I paid an additional shipping fee. I placed the order on Monday, and it was supposed to be delivered the following day to my Çerkezköy, Tekirdağ address. However, the package was never d...
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