I placed an order through the Zara online app, and since March 6, the status has been stuck on "shipped". The estimated delivery date was March 10, yet today is March 19, and I still have not received my order.
I've tried reaching out via WhatsApp and in-store, but there is no response. Since Zara does not provide a proper customer support phone number, I am left waiting indefinitely without any information on when or if my order will ever arrive.
This is completely unacceptable from a brand like Zara. I expect an immediate update on my order status, or if it has been lost, I demand a full refund without further delay. Please resolve this issue now!
On December 5, I placed an order through the Zara app, expecting delivery within two days. However, the package was not delivered on time, and the estimated delivery date was repeatedly postponed. Frustrated, I contacted Zara via WhatsApp, only to be informed that my package was lost. How was I supp...
I am frustrated with Zara’s delivery service. The delivery date for my order has passed, yet my package still hasn’t arrived. I’ve contacted Zara’s customer service multiple times, but they have been absolutely unhelpful. I’ve received no clear updates, and I cannot even reach the shipping company t...
I made a purchase from Zara on November 28 and later returned the items. However, I still haven’t received my refund. It’s incredibly frustrating that there’s no one to directly address my issue. Zara’s lack of customer service is disappointing, and I no longer plan to shop with them. Their WhatsAp...
I've been checking my orders daily, but there's still no sign of them being shipped. To make matters worse, I've tried calling customer service, but haven't been able to reach anyone. This whole ordeal is beyond frustrating. I'm experiencing a major delay with my recent Zara online order almost ever...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
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