I had a bad time at Zara store not too long ago. They sent me the wrong item, and when I tried to buy the right one, it was either sold out or more expensive. If I wanted to buy the item again, I would have to pay more, which isn't fair to me as a customer. I contacted customer service, but they didn't answer my questions or offer any solutions. I expected better customer service and accountability from a big chain store. I think Zara should at least give me a gift card for the difference in price to make up for the trouble and frustration I went through. It's not enough for them to just admit that there's a problem without offering a solution.
I bought a couple of perfumes from Zara, but they only sent me one. Even so, they won't give a partial refund for the item that didn't arrive. I reached out to customer service looking for help, but nothing has changed. I got good service when I bought the product, but the same attention and help ju...
Zara hasn't communicated well with me in the past, which has made me very unhappy with my purchases there. When I buy something that is in stock, it is very annoying that I sometimes get a different color than I wanted. We haven't been able to find anyone who can help us, so we have to deal with the...
I purchased a product from the Zara store, but it was defective. I wore the item and sat down, but it began to fall off. The issue persisted despite my attempts to resolve it by pulling the front threads. I could not wear the product for longer than thirty minutes. However, the store refused to acce...
Last week, I made a purchase from Zara's online store. The estimated delivery date was Friday, but my order never arrived. When I contacted customer service, they kept stalling me without providing any concrete answers. Frustrated by the lack of support, I ended up canceling my order. This week, I d...
I purchased an online item from Zara four months ago, but it was too small, so I returned it. Later, I bought the same item one size larger. Recently, I noticed that I have been paying the installment of the item I returned for four months. I have been trying to contact the company multiple times, b...
Comments