I bought something from Zara and it was sent through Kargoist with tracking number 23562175878200100076 to a pickup location on 02/13/2024. Despite the delivery, the pickup point's system does not indicate that the package has been received, so I am unable to collect it. After days of discussion, neither Zara nor Kargoist has resolved this issue. Even after multiple tries, I'm still unable to get the package. Turning to this platform for assistance can be quite exasperating. Looks like the package will be sent back, leaving me with nothing but time and effort down the drain.
The order I placed with Zara, number 54174570524, is marked as delivered by the courier company Kargoist, even though I never received it. I had provided my workplace address for delivery, and on May 10, 2025, there were company security personnel on-site working in 24/7 shifts. Despite this, the pa...
I purchased a product from Zara, which was picked up by Kargoist on 01.09.2025. However, the product has not been delivered to me. Not only was it not delivered, but the system also indicates that it has been delivered. When I called Kargoist, it seems they have blocked my number, as I cannot reach ...
On October 8, I ordered clothes from Zara, to be delivered by Kargoist to my address in Kartal, Istanbul. However, at 11:45 PM, I received an SMS stating that my order had been “delivered”, even though I never received the package. My tracking number is 23505220815100100030, and my Zara order number...
I placed an order with Zara, expecting it to arrive on the promised date, but it still hasn’t been delivered. It’s been four days since the package was supposedly out for delivery with Kargoist, and there’s no update. When I contacted the courier company, they spoke to me in a disrespectful and unpr...
"My order 53391285275 appears to have been delivered. But I never received the cargo. Also, the cargo company never contacted me. " On 27.08.2024, I submitted this complaint on the Zara WhatsApp line. They said they would find a solution, but there is still no solution. They say they are constantly ...
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