I ordered something from Zara and hit a snag that I need help with. I contacted their customer service, hoping for some basic help. I was on live chat and a rep introduced himself by name, which made me feel hopeful. But then he totally ignored my request after that. I gave WhatsApp a shot, and although someone got back to me after a bit of a wait, it didn’t change anything—nothing got sorted out. If customer service isn't able or ready to assist, then what's the point of having them around? It seemed like they were only there to check off a list, not to help actual customers with genuine problems. This whole experience made me feel ignored and puzzled.
I decided to return two items I bought from Zara, went to the store and they said "just message us on WhatsApp." Cool, I thought. Sent them a text, and here I am, still waiting. They told me to keep bugging them on WhatsApp, like it's the solution to all problems. No solution in sight. It's like, if...
I made a purchase from Zara on November 28 and later returned the items. However, I still haven’t received my refund. It’s incredibly frustrating that there’s no one to directly address my issue. Zara’s lack of customer service is disappointing, and I no longer plan to shop with them. Their WhatsAp...
still haven't received the items from Zara that I bought on November 11th. There has been no resolution despite my daily attempts to reach out to live support. Concerningly, Zara's customer service has shown no interest whatsoever; despite their claims of involvement, they have not responded to emai...
Hello, I received my Zara online order today, but the belt that’s supposed to come with the product was missing. I immediately reached out to Zara’s online support, expecting a simple resolution. Instead, I’ve been met with complete silence. The only response I’ve received so far is an automated mes...
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