I decided to return two items I bought from Zara, went to the store and they said "just message us on WhatsApp." Cool, I thought. Sent them a text, and here I am, still waiting. They told me to keep bugging them on WhatsApp, like it's the solution to all problems. No solution in sight. It's like, if you lose the receipt for something you got from Zara, you're basically left hanging. Feeling like a total victim here. I'm stuck in this loop of messaging them on WhatsApp with no end in sight. Seriously, feeling pretty let down here.
No response, no solution at all. Zara is a corporate company; how can it be so solutionless, how can it leave so many customers in distress, I can't comprehend.
I returned several items purchased online to Zara via Aras Kargo, but I still haven’t received my refund. I contacted Zara’s customer service through WhatsApp, and at first, they claimed the package never arrived. After I provided proof of delivery and who signed for it, they changed their story and...
I bought a vest from Zara. It looks like it was sent out on March 8, but nothing has come or gone since then. Even the name of the recipient isn't in the cargo section, and the company is a joke. Since Wednesday, I've been trying to get in touch with Zara, but their call centers are closed, so I'm w...
I recently purchased something from Zara. Both of the bags I purchased had flaws when they arrived. I inquired via the Zara Whatsapp communication service whether we could replace the products with new ones. They told me at first that they couldn't do it because it was an online purchase, but then t...
It’s been 60 days—yes, a full two months—since I returned an item to Zara, and I’m still waiting for any kind of resolution. This delay is unacceptable. I contacted Zara through WhatsApp to ask when my return would be finalized, and they told me they couldn’t provide a clear date. How is that even p...
I ordered something from Zara and hit a snag that I need help with. I contacted their customer service, hoping for some basic help. I was on live chat and a rep introduced himself by name, which made me feel hopeful. But then he totally ignored my request after that. I gave WhatsApp a shot, and alth...
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