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My Zara Online Order Didn't Arrive, and Refund is Delayed
On July 10th, I made a purchase from the Zara Online app worth ₺2720. My order did not arrive on the scheduled delivery date. Later, I received a notification saying my package had been delivered, but I never received it. Through the mobile app, I was informed that there was an error and that the courier would deliver my package soon. However, I decided that I no longer wanted the order and requested a direct return. It has been 9 days, and my refund has not been processed. The only available communication channel has not been helpful.
Rabia
July 22, 2024 8:49 AM
My complaint has still not been addressed, and no solution has been offered. The products are nowhere to be found, I haven't received a refund, how am I supposed to resolve this issue?
