On July 10th, I made a purchase from the Zara Online app worth ₺2720. My order did not arrive on the scheduled delivery date. Later, I received a notification saying my package had been delivered, but I never received it. Through the mobile app, I was informed that there was an error and that the courier would deliver my package soon. However, I decided that I no longer wanted the order and requested a direct return. It has been 9 days, and my refund has not been processed. The only available communication channel has not been helpful.
On December 5, I placed an order through the Zara app, expecting delivery within two days. However, the package was not delivered on time, and the estimated delivery date was repeatedly postponed. Frustrated, I contacted Zara via WhatsApp, only to be informed that my package was lost. How was I supp...
I requested a refund of ₺989.95 on May 29, 2025, through Zara’s mobile application and returned my products accordingly. The return process was completed smoothly, and I received confirmation that the items had reached their destination. However, as of today, June 26, 2025, the refund has still not ...
I placed an order on the Zara online app on August 7 with the order number 54290563206. Two items from the order arrived without any issues, but the second part of the order shows as having been picked up by the shipping company in one day. However, it was returned to the warehouse without any notif...
I ordered something using the Zara mobile app, but they sent me the wrong item. I returned it through Yurtiçi Kargo on October 26 to get my refund. I've been waiting for a while now, and still no sign of the refund. I contacted Yurtiçi Kargo, and they verified that the item was returned to Zara on O...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
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