I placed an order from Zara in Turkey on 22/11/2023 through zara.com.tr with the order number 53059834269. Unfortunately, the product has not been delivered, and despite our efforts, we have been unable to obtain any information through various communication channels. Today, when I contacted the company's live chat department, I received a highly disrespectful response stating, "Due to the fact that your package is in a lost state, it is possible to send products that are returned stock in accordance with the procedures." excuse me?? how is this my problem?? so inappropriate for a company of Zara's standing. our problem remains unaddressed, and we have not received any satisfactory answers or assistance through the available channels in Turkey.
I made an order on 17.06.2023 from Turkey Zara with order no 53247553032. It has been nearly 1 month and the products are yet to be delivered to me. I have tried multiple times to contact the logistics company, however, the logistics company doesn't have any contact details other than their WhatsApp...
Worst experience ever with Zara Turkey online. I ordered on 07.11.2020, but the courier lost it and Zara refused to refund me till getting the courier's feedback. As per the courier company feedback my order has been on its way back to Zara since 20.11.2024, no updates since then!! Whose responsibil...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
I live in Turkey, and around 20 days ago, I made an online purchase worth approximately ₺12,000 from Zara. My order included 14 kids' clothing items. A few days later, only one item was delivered in a small package, but Zara’s system incorrectly marked the entire order as delivered. Despite numerous...
I placed an order on Zara’s official online store in Turkey on November 29, 2024. The order was delivered to the designated pickup point on December 7, 2024. However, since I wasn’t able to collect it within the specified time, the order was automatically marked for return. Despite this, the courier...
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