I live in Turkey, and around 20 days ago, I made an online purchase worth approximately ₺12,000 from Zara. My order included 14 kids' clothing items. A few days later, only one item was delivered in a small package, but Zara’s system incorrectly marked the entire order as delivered. Despite numerous attempts to resolve this issue with Zara’s customer service over the past two weeks, no progress has been made. They neither refund my money nor provide any updates about the missing items. This is not the first time I have experienced such an issue with Zara. I am deeply dissatisfied with how they handle customer complaints regarding lost packages, especially considering the significant amount I paid. Additionally, there is no dedicated phone line for customer service in Turkey, and their online support has proven to be unhelpful and unresponsive.
Zara couldn't send my order through their agreed-upon delivery service and, for no clear reason, they've decided to return it. Even though the items I ordered, worth 7,800 Turkish Lira, are in stock, they've still processed a refund. I bought these on November 23, and they say some of it will be sen...
Worst experience ever with Zara Turkey online. I ordered on 07.11.2020, but the courier lost it and Zara refused to refund me till getting the courier's feedback. As per the courier company feedback my order has been on its way back to Zara since 20.11.2024, no updates since then!! Whose responsibil...
I placed an order on Zara Turkey’s online store on 5/1, and since that moment, the order has been stuck in the "preparing" stage. As of today, 16/1, it still hasn’t been shipped. When I contacted customer service, they told me the delivery would be between 17 and 20/1 and suggested I cancel the orde...
I placed an order from Zara in Turkey on 22/11/2023 through zara.com.tr with the order number 53059834269. Unfortunately, the product has not been delivered, and despite our efforts, we have been unable to obtain any information through various communication channels. Today, when I contacted the com...
Hello, I have an ongoing issue with my Zara order number 5373*****28, which shows as delivered on June 14th, but I never received it. I've been trying to contact Zara Turkey's customer service team for 8 days now, but no one has responded to my inquiries. They keep logging my requests, but there's b...
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