1

Zara Rejected My Refund Request for a Lost Order

December 9, 2024 4:44 PM71

Worst experience ever with Zara Turkey online. I ordered on 07.11.2020, but the courier lost it and Zara refused to refund me till getting the courier's feedback. As per the courier company feedback my order has been on its way back to Zara since 20.11.2024, no updates since then!! Whose responsibility should this be?!! I never received my order. Very unprofessional handling by Zara and no contact number to call. I lost my order and my money. They stopped replying to me. Never expected this from a well-known brand like Zara Order number: 53901892810 Sh****@gmail.com

Shorouk
December 11, 2024 11:41 AM

Still no response from Zara side. Really disappointed!!

Shorouk
December 16, 2024 3:02 PM

No progress till date. Totally disappointed!!

Shorouk
December 18, 2024 1:38 PM

Still no response!!! Really disappointed in Zara! I want my money back

Shorouk
December 19, 2024 3:23 PM

The courier company confirmed that my order is lost by them and I'll be refunded by Zara. However, Zara still no responded by their side!!! Am really shocked!!

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