During my visit to Zara's İstMarina store for a return, I noticed that only one cashier was available. Even though I am 35 weeks pregnant and facing a risk of preterm labor, I did not receive the usual priority that pregnant customers are afforded. Previously, at the Hilltown store, the staff mentioned that Zara had a pregnancy priority policy and provided me with the necessary assistance. Unfortunately, at İstMarina, the cashier was quite dismissive and instructed me to wait in line. Standing for such a long time was really tough given my situation. The inconsistency across different stores and the demeanor of the staff has made me question my confidence in Zara. I anticipate that the pregnancy priority policy will be implemented uniformly in every store.
I am writing to express my disappointment with the recent customer service experience I encountered at your Zara store located in Zorlu Center. Earlier today, I called the store to inquire about the availability of a specific product in stock. Unfortunately, the individual who answered the phone res...
On 21.08.2025 between 18:00–18:30, I visited the Zara Forum Bornova store in İzmir to collect an item I had purchased online. I had difficulty finding a staff member responsible for online order pickups. Eventually, I managed to reach an employee, scanned my QR code, and was told to wait 5–10 minute...
On October 15, 2025, around noon, I purchased a pair of women’s boots from a Zara store and paid $62 at the checkout. After completing the payment, I asked the cashier for a shoebox, as I expected the product to come in one. However, the cashier told me there were no boxes available and simply place...
I recently purchased a pair of fabric trousers from Zara and followed the washing instructions carefully. However, the trousers shrank in length after washing. I visited the Zara store in Akbatı to report this issue. The store manager inspected the product and requested that I try it on to verify if...
On October 15, 2024, I ordered two items via the Zara app and chose the "pick up in store" option at Forum Istanbul. I received an email on October 22 confirming my order was ready for pickup. However, when I arrived that evening, store staff searched for 40 minutes, only to tell me they couldn’t fi...
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