On October 15, 2024, I ordered two items via the Zara app and chose the "pick up in store" option at Forum Istanbul. I received an email on October 22 confirming my order was ready for pickup. However, when I arrived that evening, store staff searched for 40 minutes, only to tell me they couldn’t find my items and suggested I call customer service. When I asked why they couldn’t handle it, the sales associate laughed and said, "Just return it then." Another staff member finally offered to contact customer service, saying the items would be resent within three days, but the app now shows October 30 as the new delivery date.
It’s incredibly frustrating to wait a week, only to deal with dismissive staff and be told to wait even longer without any real solution. The lack of professionalism and empathy from Zara’s store staff is disappointing and truly undermines the brand’s reputation.
I placed an order on Zara’s official online store in Turkey on November 29, 2024. The order was delivered to the designated pickup point on December 7, 2024. However, since I wasn’t able to collect it within the specified time, the order was automatically marked for return. Despite this, the courier...
I ordered five items from Zara online on October 23, 2024. Four arrived on October 25, and I returned three because they didn’t fit, keeping one sweater. The fifth item, a personalized bag for which I paid an extra ₺120, has neither been delivered nor canceled as of January 2025. Despite contacting ...
On 21.08.2025 between 18:00–18:30, I visited the Zara Forum Bornova store in İzmir to collect an item I had purchased online. I had difficulty finding a staff member responsible for online order pickups. Eventually, I managed to reach an employee, scanned my QR code, and was told to wait 5–10 minute...
On June 10, 2024, I ordered five pieces for Bayram through Zara's app. The package was shipped on June 14, 2024, but never arrived. Despite speaking with Hepsijet and Zara customer service 5-6 times, I haven't received any results (I was told the relevant department would contact me within 48 hours,...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
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