Zara Delivered My Cargo to the Incorrect Recipient

I'm so frustrated with this ongoing delivery mix-up between Zara and Aras Kargo. I don't know what else to do. Zara says they gave my package to someone else again, A** İ***, instead of me. This has happened before. It looks like A*** is ending up with all my packages because Aras Kargo keeps making mistakes. I'm so done with this annoying situation. I need to take this problem to the next level, but I don't know who can help me. I'm so frustrated with Zara because they never make sure my packages actually get to me. And don't even get me started on Aras Kargo - they always mess up my deliveries. I really need to find a solution to this problem that keeps happening, so I don't get charged for someone else's shopping by mistake again.