I returned several items purchased online to Zara via Aras Kargo, but I still haven’t received my refund. I contacted Zara’s customer service through WhatsApp, and at first, they claimed the package never arrived. After I provided proof of delivery and who signed for it, they changed their story and said the item I returned wasn’t in the package, so they couldn’t issue a refund. I’ve tried contacting them multiple times, but I keep getting the same response—there’s nothing they can do. To make matters worse, there’s no other way to reach customer service except through WhatsApp. Zara still owes me my refund, and this experience has been extremely frustrating. I expect a resolution immediately!
I returned the Zara clothes I purchased in April through Aras Kargo. When I verified the tracking number with Aras Kargo, I saw that the things had been delivered, but I still had not gotten a refund. I phoned Zara's live help several times, but the personnel ignored me, saying they couldn't do anyt...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
I made a purchase almost two months ago from Zara and received my package on the eve of a holiday. Unfortunately, the package contained the wrong items. I returned the incorrect items the day after the holiday, but I still have not received the items I initially ordered, nor have I been refunded. Th...
Placed an order on Zara's online store on January 10, 2024, and sent back a portion of the order through a courier service. Unfortunately, the refund for one item is not yet complete. Even after contacting on WhatsApp on February 6 and getting an unclear email reply on February 9, the refund for the...
I returned an item to Zara for a refund, but they're saying they never got it and won't give me my money back. I can't seem to get a hold of them on their phone lines, and it seems like they're not available for assistance through live chat or WhatsApp. It's not my fault. This situation is not my re...
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