1

My Zara Order Never Arrived Despite Multiple Attempts

Osman
Osman
Zara
July 9, 2024 12:19 AM97

On June 10, 2024, I ordered five pieces for Bayram through Zara's app. The package was shipped on June 14, 2024, but never arrived. Despite speaking with Hepsijet and Zara customer service 5-6 times, I haven't received any results (I was told the relevant department would contact me within 48 hours, but no one did). I requested Zara's WhatsApp support team to resend the same items on July 1, 2024, but after 28 days, I still haven't received anything. Customer service representatives say they lack the authority to help me. I will be traveling soon, and my order still shows as processing. I love wearing Zara products and am posting this complaint urgently to seek a resolution. I need the items delivered before July 11, 2024. Thank you for your attention.
Yeniden gönderim no (01.07.2024) : 655990833

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I tried to contact Zara customer service but my efforts were in vain, how can I get proper help/what other ways can I try?

194 Complaint

I ordered a product from the Zara online store, but the delivery was severely delayed. How can I expedite the delivery?

196 Complaint

Similar Complaints

My Zara Order Missing, No Refund, Horrible Service

Damla
Damla
Zara
June 25, 2025 11:35 AM50

I placed an order on June 17, 2025, and paid immediately. The delivery date was supposed to be June 23rd at the latest, ...

Zara Online Store Failed to Deliver My Order and Refuses Refund for 3 Months

Erhan
Erhan
Zara
September 19, 2025 12:06 PM50

On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I r...

My Zara Order Never Arrived

Zeynep
Zeynep
Zara
July 16, 2024 10:55 AM137

I made purchase number 53321680055 from Zara on June 26, 2024, with an estimated delivery on July 2, 2024. Despite this,...

My Zara Order Never Arrived
My Zara Order Never Arrived

Zara Delivery Issue - Order Not Received

Mustafa
Mustafa
Zara
July 20, 2024 11:08 AM65

Hello Zara Support, I purchased a product from Zara on July 3, 2024. As of today, July 20, 2024, my order has not been ...

1

Zara Did Not Refund Me for a Returned Order Stuck at the Pickup Point for Months

Selman
Selman
Zara
April 22, 2025 1:38 PM120

I placed an order on Zara’s official online store in Turkey on November 29, 2024. The order was delivered to the designa...