I bought a pair of boots from Zara at Buyaka on October 17, 2023. I only wore them once, and they broke. When I went to the store to ask for an exchange, they simply brushed off my concern, saying it's a possibility. Why did the boots break after being worn just once? It's like they've been used for months! To make things even worse, the store manager talked to me in a disrespectful and inconsiderate manner. It's so frustrating that they don't support their defective products, and their lack of respect is just shocking. I'm really starting to doubt the quality and honesty of Zara's products and service, and I'm really unhappy with the money I spent on these boots.
On October 15, 2025, around noon, I purchased a pair of women’s boots from a Zara store and paid $62 at the checkout. After completing the payment, I asked the cashier for a shoebox, as I expected the product to come in one. However, the cashier told me there were no boxes available and simply place...
I bought a dress online, but it arrived defective. I took the item to the Zara store at Buyaka Mall, but they refused to process my return. There was a tall manager at the store whose attitude was completely inappropriate. He told me the dress was just “wrinkled.” Excuse me, but how else was I supp...
On March 18, 2023, I bought a pair of trousers in two different colors from the Zara store in Bursa Korupark AVM. I noticed the trousers were deformed after only two days of wearing them. When I contacted Zara customer service via WhatsApp, they apologized for the inconvenience. However, because I l...
On September 18, I purchased a pair of beige suede boots for my son from Zara’s Ankamall store. After only two or three wears, I noticed significant fuzzing on the boots, so I brought them back to the store. There, I encountered a staff member who claimed to be a manager. Instead of offering assista...
I bought a pair of Zara basic leather leggings for women at the Zara store in Ankara Panora Mall around 1-5 years ago. I tucked them away in my wardrobe without ever wearing them. When I brought them out to wear on March 8, 2024, I noticed that the leather had torn off in parts. I am quite unsatisfi...
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