I went to the Zara store at Bornova Forum on the evening of October 25, 2023, at around 8 p.m. to do some shopping. I picked out the items I wanted to try on and took them to the fitting room. I felt really uncomfortable because the place was super dirty and dusty. I made sure not to let the clothes touch the ground when I tried them on. Even though I told the store employees, it didn't seem like they really cared. A well-established corporate company shouldn't be negligent like that. You can see in the photos I've attached that some areas aren't clean, and it's difficult to make out small details.
On October 25, 2023, I went shopping at the Bornova Forum Zara store around 8 in the evening. I took the items I needed to try to the fitting room. I was really uncomfortable due to the floors being very dirty and dusty. I tried the product calmly, making sure it didn't touch the floor even while wearing it. Despite informing the staff outside, they did not pay much attention. This is not fitting for a well-established corporate company. You can see in the attached photos.
On 21.08.2025 between 18:00–18:30, I visited the Zara Forum Bornova store in İzmir to collect an item I had purchased online. I had difficulty finding a staff member responsible for online order pickups. Eventually, I managed to reach an employee, scanned my QR code, and was told to wait 5–10 minute...
I bought a pair of boots from Zara at Buyaka on October 17, 2023. I only wore them once, and they broke. When I went to the store to ask for an exchange, they simply brushed off my concern, saying it's a possibility. Why did the boots break after being worn just once? It's like they've been used for...
On October 15, 2024, I ordered two items via the Zara app and chose the "pick up in store" option at Forum Istanbul. I received an email on October 22 confirming my order was ready for pickup. However, when I arrived that evening, store staff searched for 40 minutes, only to tell me they couldn’t fi...
On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...
On September 24, 2022, I bought a jacket at Zara. On May 7, 2022, I bought a T-shirt, and on November 17, 2022, I bought a coat. All of these were bought in the year 2022. All three of the items had problems with fading, which was a shame. I think the fact that I found these problems in almost all o...
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