I purchased a Zara bag on December 16, 2023, and have barely used it since I bought it for my trousseau. In total, I’ve only used it 4-5 times, yet it has already deformed in certain areas, as shown in the photos. The rest of the bag hasn’t even gotten dirty, but the deformed sections look worn out despite almost no usage. I want to return it, but the store refused to assist me with this issue. I’m incredibly disappointed, and I expect Zara to take responsibility for the poor quality of this product and process my return. Please address this immediately!
I recently purchased a sweater from Zara, and despite wearing it only a few times due to seasonal changes, it has already become severely deformed. I am shocked at the poor quality of a product that I paid a significant amount of money for. This is not an issue related to washing, as I have sweater...
I purchased a leather jacket from Zara on October 7, 2024, and was shocked to see it peeling and discoloring in such a short time. The peeling started at the bottom hem and neckline, with noticeable color changes in these areas. When I reported the issue to Zara, they refused to assist me, claiming ...
On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...
I purchased a bomber jacket from Zara’s Antalya Terracity store on December 20, 2024. After wearing it only five times, I noticed severe pilling on the sleeves and pocket areas. This is extremely disappointing—how can a jacket from such a well-known brand degrade this quickly? I could have bought a ...
I bought a pair of Zara basic leather leggings for women at the Zara store in Ankara Panora Mall around 1-5 years ago. I tucked them away in my wardrobe without ever wearing them. When I brought them out to wear on March 8, 2024, I noticed that the leather had torn off in parts. I am quite unsatisfi...
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