Litmatch Device Ban Blocks Account Access for a Year

I have been using the Litmatch app for a long time, but I have been unable to access it for approximately one year because my device has been banned. Whenever I try to open the app, I receive a message stating, “The device you are using has been banned. Please switch to another device to log in.” I do not believe I have violated any rules, and I have not been given any explanation as to why my device was banned.

I contacted the app’s support team, but they did not provide me with a concrete solution, and the issue is still ongoing. Being unable to access the app because my device was banned despite not doing anything wrong, and having the restriction remain in place for such a long time, has caused me significant inconvenience.

I request that Litmatch remove the ban placed on my device and conduct the necessary review so that I can access my account again without any issues from the same device. I also request a clear explanation of the reason for the device ban and a concrete solution to the problem.