I ordered a rug from Zara Home under order number 5392*35, but it arrived defective. I wanted to return it, but Hepsijet, the courier company assigned by Zara Home, refused to collect the product due to its size. I’ve been dealing with this issue for about 10 days, and despite repeatedly trying to reach Zara Home customer service, I keep being redirected to Hepsijet with no solution provided.
Because a faulty product was sent to me, I’ve experienced both inconvenience and wasted time. I request that my return be processed immediately and that my grievance be resolved without further delay.
With my Zara order, I've been dealing with a nightmare situation. Despite checking the status of my order every day, it has not arrived. Apparently, Hepsijet couldn't find my address, tried to call but couldn't reach me, and eventually returned the package to Zara. When I asked for the same package ...
I placed an order on the Zara online app on August 7 with the order number 54290563206. Two items from the order arrived without any issues, but the second part of the order shows as having been picked up by the shipping company in one day. However, it was returned to the warehouse without any notif...
I purchased a sofa from Zara Home, which was delivered to me on January 8th. I decided to return it within 10 minutes of receiving it and promptly generated a return code. However, no one has come to pick up the product, even though I paid a ₺700 shipping fee specifically for large item returns. Du...
I placed an online order with Zara Home (Order No. 80095569649) for a mirror, but it was delivered to me with visible defects. I immediately took photos and sent them to Zara Home, and they confirmed that the product was indeed faulty. During the return process, I was offered two courier options: As...
On July 25, 2025, I placed an online order (No. 80096603213) from Zara Home for an ash wood and linen blend armchair in light beige (4141/073). When the product was delivered on July 30, 2025, it turned out to be a display model. The back of the chair had visible discoloration, the seat fabric was d...
Comments