I placed an order on the Zara online app on August 7 with the order number 54290563206. Two items from the order arrived without any issues, but the second part of the order shows as having been picked up by the shipping company in one day. However, it was returned to the warehouse without any notification to me via phone or message, even though it shows as delivered to the warehouse. I cannot reach the shipping company by phone, and I filed a complaint here as well, but it seems we cannot resolve the issue with the courier. I have been communicating with Zara customer service via WhatsApp for days. They keep saying, “Please wait, we will resolve it, give our team time,” but it has been ten days, and I do not understand what I am supposed to wait for. I cannot understand how such a big company like Zara cannot solve this problem. I have not received products worth approximately ₺13,000 but I am required to pay for them because they appear on my credit card statement. Zara customer service ends the conversation without a solution. I am very dissatisfied with both Zara and the shipping company.
It's been 15 days since I placed my order, and the shipment is still sitting at the dispatch center. Even after multiple attempts to contact Zara's WhatsApp support and emphasize the urgency, I still haven't received a resolution. I've been repeatedly asking them to cancel my order and return my mon...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
I purchased a Zara product through the brand’s official app. I placed my order on November 17, and it still appears as “out for delivery.” Yet when I ...
On August 20, I returned the products I purchased from Zara because they were sent incorrectly. My items were delivered to the Zara return center via DHL eCommerce. However, even after 10 days, the refund of ₺4,180 to my credit card has not been processed. I contacted customer service through WhatsA...
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