Philips Trio 9000 Dust Bin Broke and Warranty Was Denied
The dust container on my Philips Trio 9000 Series device broke in this way. The service center says the issue is not covered under warranty and is demanding a repair fee of $108. They claim it is user error, even though we did nothing other than use the vacuum for normal cleaning. We certainly did not misuse it or do anything unreasonable with it.
I strongly advise people to stay away from this product and not to buy it or recommend it to others. It is not worth the money, and the service center does not stand behind its product at all.
Hello Mr. Ahmet, Thank you very much for sharing your experience with us. We would like to note that we have addressed the issue you mentioned in detail. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Sincerely, Philips Home Appliances
Hello Mr. Ahmet, Following the detailed investigations we conducted regarding the issue you shared with us, we are pleased to inform you that the problem has been resolved. If you need assistance on any other matter, please do not hesitate to contact us. Thank you for your feedback and patience, and we wish you a good day. Sincerely, Philips Home Appliances
Thanks to the customer representative, whose solution-oriented approach resolved my inconvenience. We love Philips.
