On August 13, 2026, I ordered two black Puma backpacks through Zalando Poland. However, because Zalando failed to proper...ly include my phone number and email address on the shipping label, the delivery carrier was unable to contact me, and I never received my order. Throughout the entire process, Za
I ordered a pair of Lacoste shoes (code 10401237325769) from Zalando on or around the 17th of the month for delivery to ...Pianico di Bergamo in Italy. From the beginning there has been a continuous delay in the delivery of my order. The original delivery date was supposed to be the 26th. I received an
Zalando's performance has lately been absolutely disappointing. I ordered but never got anything as their end had a prob...lem. Though I could see the tracking was problematic, there was little I could do personally to correct it. Customer service was utterly useless when I got in touch and they merely
Although I have been a devoted Zalando customer for years, my most recent order has left me very dissatisfied. Two weeks... ago I ordered, and I never heard anything about its arrival status. When I contacted customer support, I was told the box most likely had been lost in route. I asked for a refund
Recently I ordered from Zalando, and the process has been really unpleasant. Originally scheduled to come via DHL, my pa...rcel was unexpectedly tagged as "returned to sender" due to an allegedly "incomplete address," without any prior notice or delivery effort. My address was exactly accurate, and I h
