The order I placed on 08.08.2023 through the Yves Rocher mobile application still has not been delivered. I contacted in-app support to address my concern, but I have not received a response from them either. I kindly request your prompt attention to this matter. The message I received after placing my order stated, "Mr. Nur Kapl**, your order with the number 5595214, totaling TL 162.83, has been received. You can track your order on the My Profile>Order History page in the application. You will be notified via SMS by the courier company when your order is on its way. M:0630038615700010 B016.
Hello, on December 11, 2024, I placed an order through the Yves Rocher app. While confirming the payment, the screen froze. Although the payment was d...
I placed my first-ever order with Yves Rocher, but this experience has been beyond frustrating. After payment, I received a tracking number, yet when I check the "My Orders" section in the app, it says, "No orders found." Where is my order? Did Yves Rocher just take my money without sending my prod...
I placed an order on the Yves Rocher website on July 17, 2024, based on the promise that orders would be shipped within 24 hours. However, when I checked my order status on July 18, I encountered an error message. I thought it might be a temporary issue, but when I tried again on July 19, I received...
Hello, On June 10, 2024, I made a purchase through the Yves Rocher online application. However, since it was before the holiday, I canceled my order 2 days later. Despite 20 business days having passed, the refund has not been made yet. I have contacted your call center 4-5 times, and despite the le...
Comments