I purchased the Yves Rocher Sleep Mask and used it only once, but it left my skin severely dry and irritated by morning. My face was covered in red spots, itching, and visibly inflamed. It took two days of applying my mother’s allergy cream for my skin to start recovering.
When I contacted customer service to request an exchange, they asked for photos of the reaction. Since I hadn’t taken any, they told me I needed a medical report to proceed. This is unacceptable. I’ve been a loyal customer for years and never made a return or exchange request before.
Demanding a medical report for a clear allergic reaction is both dismissive and insulting. This experience has been frustrating, and I plan to file complaints against Yves Rocher wherever I can. Customer trust should not be dismissed so easily.
I purchased a Yves Rocher skincare product with full trust in the brand, but it caused a serious allergic reaction on my face. My skin turned completely red, and painful breakouts followed shortly after. Instead of improving my skin, the product made it much worse. I used it exactly as directed, ex...
I had purchased Yves Rocher products as well as a free face wash gel. I used it for the first time today, and it left burn marks on my skin, which is still red and irritated. When I returned to the store where I made the purchase, they were unconcerned, even claiming to be about to eat breakfast. Th...
I’ve been a loyal Yves Rocher customer for years and have always chosen the brand because of its natural ingredients and skin-friendly formulas. Nearly all of my cosmetic and skincare products are from Yves Rocher, and up until now, I’ve been satisfied with everything I’ve used. However, after tryi...
I went to the Yves Rocher Hilltown Küçükyalı store and clearly explained to the sales assistant that I had previously experienced an allergic reaction to another product. I even showed a photo of the exact product I wanted to avoid any confusion. Despite this, they sold me the wrong product, and as ...
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