I took advantage of Yves Rocher’s birthday promotion, where I was promised a free full-size product after spending ₺2000. To reach this amount, I added a few extra items to my order, expecting the gift as advertised. However, the gift never arrived, and I received an SMS stating that it was delivered to someone else. When I visited the store to inquire, I was informed that their online system is not integrated with in-store services, leaving store staff unable to assist me. I also tried reaching customer service but couldn’t get through. This experience is frustrating and disappointing, especially for a loyal customer. I would like Yves Rocher to address this issue and ensure I receive my promised birthday gift.
Yves Rocher typically offers a birthday gift, but I noticed that nothing is showing up for me. I’ve checked all my details on the platform, and everything is correctly entered. However, there’s no coupon or notification for the gift. I’ve even contacted customer service via WhatsApp, but there has b...
I am very disappointed with Yves Rocher’s handling of their birthday promotion. Despite being an existing customer, Yves Rocher did not apply my birthday offer, which was supposed to be available on October 30. Their communication states that a discount code would be sent to my phone or email, but I...
Today is my birthday, and as a loyal Yves Rocher member, I was expecting to receive the special birthday campaign that the brand offers. However, I didn’t receive any email or message about the promotion. It’s disappointing, especially since I’ve always enjoyed the brand and was looking forward to t...
I normally expect a special birthday campaign from Yves Rocher, but I did not receive any discount offers via email or SMS. My birthday was yesterday, and I would like to learn about the special coupon code that should have been available to me. I would greatly appreciate it if you could reach out t...
I did not receive my birthday coupon from Yves Rocher as I had anticipated. During my visit to the store, the staff informed me that the issuance should have already taken place, but unfortunately, it did not occur. Consequently, I was unable to utilize my coupon or finalize my purchase. I cannot se...
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