Yves Rocher Order Delayed for Two Weeks

I placed an online order from Yves Rocher Türkiye’s web shop on 06.10.2026, including a perfume, shampoo and an eye cream. This order was created under the order number 5477404. Although more than two weeks have passed since the purchase date, my order has still not been delivered. Due to this delay, I contacted Yves Rocher customer service several times both via WhatsApp and e‑mail. However, my messages were not taken seriously and I did not receive any helpful or solution‑oriented response. Since my order has not been delivered for two weeks and I have not received proper support from customer service, I no longer wish to wait for the products. I request the immediate cancellation of my order number 5477404 and a full refund of the amount I paid to be returned to me as soon as possible. I kindly ask you to process the cancellation and refund without any further delay and to inform me in writing when the refund is completed.