On June 18, 2025, I deposited ₺500 into my Youwin account. I waited more than a full day, and eventually the system marked the transaction as “failed.” However, the money was neither credited to my Youwin account nor refunded back to my bank account.
The process itself was frustrating—after keeping me waiting for nearly two hours, the system simply declared the transaction unsuccessful. To make matters worse, I cannot reach customer service, and my emails remain unanswered. This shows just how poor and unreliable the platform’s infrastructure really is.
I demand that my ₺500 deposit be either credited to my account or refunded to my bank account immediately. Leaving customers without their money, support, or proper communication is unacceptable.
On August 4, 2025, at 20:28, I deposited ₺1,000 into my Youwin account (username: Salihh0). Despite completing the transaction, the money never appeared in my balance. This is unacceptable, as users expect deposits to be processed instantly or at least within a reasonable timeframe. I immediately a...
I deposited 9,000₺ into my Youwin account, and after more than three hours, the money still has not been credited. When I contacted support, they claimed their bank account was “blocked” and said they could not see my payment. This excuse is unacceptable. I even sent them the official bank receipt a...
On April 15, 2025, I initiated a money transfer using TransferGo. The platform clearly stated the transfer would be completed by April 16. But today is April 22, and the money still hasn’t arrived. I’ve contacted customer service several times, and all they keep telling me is, “we’ll wait.” There is...
On October 13, 2025, at 02:30 a.m. and 1:47 p.m., I transferred a total of ₺408 to my Youwin Casino account via bank transfer through Denizbank. I have both receipts and transaction reference numbers for these payments. However, the deposited amounts never appeared in my gaming account. This is the...
On June 5, 2025, I made a ₺1,900 deposit to my Uption account using my credit card. The amount was successfully deducted from my card, but the funds never appeared in my Uption balance. Since then, I’ve been trying to contact customer support—but with zero success. Their phone line keeps me waiting...
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