On August 4, 2025, at 20:28, I deposited ₺1,000 into my Youwin account (username: Salihh0). Despite completing the transaction, the money never appeared in my balance. This is unacceptable, as users expect deposits to be processed instantly or at least within a reasonable timeframe.
I immediately attempted to reach out to customer support, but the service seems to be non-existent. I even sent an email with my payment receipt (dekont) attached, yet no one has bothered to respond or provide an update. In the past, Youwin was a more reliable platform, but lately it has deteriorated badly.
It feels like the company has shifted from focusing on customer satisfaction to ignoring customer issues entirely. A betting site should never leave deposits in limbo, especially when proof of payment has already been submitted.
I demand that Youwin credit the ₺1,000 deposit to my account immediately or refund it back to my bank account. If this is not resolved quickly, I will have no choice but to escalate the matter to the relevant consumer protection authorities. Customers deserve transparency and timely support, not silence.
On June 18, 2025, I deposited ₺500 into my Youwin account. I waited more than a full day, and eventually the system marked the transaction as “failed.” However, the money was neither credited to my Youwin account nor refunded back to my bank account. The process itself was frustrating—after keeping...
I deposited 9,000₺ into my Youwin account, and after more than three hours, the money still has not been credited. When I contacted support, they claimed their bank account was “blocked” and said they could not see my payment. This excuse is unacceptable. I even sent them the official bank receipt a...
On October 13, 2025, at 02:30 a.m. and 1:47 p.m., I transferred a total of ₺408 to my Youwin Casino account via bank transfer through Denizbank. I have both receipts and transaction reference numbers for these payments. However, the deposited amounts never appeared in my gaming account. This is the...
On August 13, 2025, I requested a ₺79,700 withdrawal from my Youwin account via bank transfer. The request went through without any error message or warning, but instead of being paid out, the amount was completely removed from my account balance. My username is mhmt23231. I immediately reached out...
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