On August 13, 2025, I requested a ₺79,700 withdrawal from my Youwin account via bank transfer. The request went through without any error message or warning, but instead of being paid out, the amount was completely removed from my account balance. My username is mhmt23231.
I immediately reached out to Youwin customer support, but they offered no assistance and failed to provide any explanation. Instead of resolving the issue, my account was unfairly closed, and my rightful winnings were simply erased. This is not only unprofessional but also a clear violation of customer trust.
I demand that my full winnings of ₺79,700 be paid to me without further delay. Closing accounts and deleting balances without cause is unacceptable. If Youwin promotes itself as a legitimate platform, then it must honor its payouts and treat players fairly.
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