Request To Lift Device Ban On YoHo App

I am submitting this official complaint regarding the unfair ban imposed on my personal YoHo account (ID: 4680***) and my entire device on 08/09/2026, without any clear reason or prior warning. When I attempted to log into my account, I was surprised to see that my account and device had been permanently banned due to an alleged duplicate account, even though I do not use any other accounts on the platform. I am using an Android Samsung phone, and this ban has completely prevented me from accessing my account and using the application. I have repeatedly contacted customer service through the app and also sent emails to the official technical support address, but I did not receive any effective response or real assistance. My request was rejected without a proper and transparent review of my situation, and I was not provided with any clear explanation or evidence of a violation. I am a user committed to YoHo’s rules and terms, and I have never intended to commit any violation that would harm the platform or the YoHo community. This account is very important to me, and I have invested time and effort into building my presence and relationships within the app. Therefore, I kindly and firmly request that higher management manually review the ban decision, check the error code and log information associated with this ban, and grant me a final chance by lifting the ban on both my account and my device. I ask that my account be reactivated as soon as possible and that any restrictions on my device be removed, in recognition of my loyalty to the application. I hope this issue will be resolved quickly and fairly, and I look forward to your cooperation and understanding.